What's that all about?

Mum and Dad Support

You have to ask youself, how did technical support teams ever come about? Who was the first person to ring up someone else and ask them to help with their computer. It would mean 2 people having a computer for a start. Of course, we also need to assume that the person receiving the call knows more than the person making the call. (Believe me, not always true. You should see our Support team. I've seen more technical expertise in Chester Zoo's chimp area)

These days, it seems there is a job in I.T. support for just about anyone. And do you know why ? It's because we are ALL doing it. We have all been unknowlingly trained in the ways of support by none other than Mums and Dads. Typically ...

Phone: Ring Ring
Me: "Hello"
Mum: "Hello son, my computer is not working"
Me: "Is it plugged in?
Mum: "I'll bloody kill your dad. I keep telling him not to ......."

Honestly, parents, it's not difficult. Builders have learnt not to build the roof until the walls are done, gardeners have learnt to lay a lawn "green side up." If you're going to get a computer, 2 rules...

1) Plug it in
2) Unplug it and plug it back in - the fix of many a problem

posted by Toaster @ 3:12 AM